Exchange Policy

1. Scope of This Policy

This Exchange Policy applies to furniture, home products, and related accessories purchased through the Luxuryvintagellc website by customers in the United States.

This policy explains the conditions, application process, product requirements, shipping arrangements, and contact information related to product exchanges after customers receive their orders.

By purchasing products through the Luxuryvintagellc website, customers acknowledge and agree to the terms described in this Exchange Policy.

2. 14-Day Exchange Request Period

Customers may request an exchange within 14 calendar days from the date they receive their order if they are not satisfied with the purchased product.

Customers may request an exchange for the same product or another available replacement product offered on the website, subject to product availability.

Exchange requests must be submitted within the specified period. Requests submitted after 14 days may not be processed under this policy.

3. Basic Requirements for Exchange Products

To ensure that exchanged products meet resale requirements, returned items must remain in the following condition:

The product is new and unused;
The product remains functional;
The product is free from damage, stains, or signs of use;
Original packaging, accessories, and related documents are included where applicable.

Only products that meet these conditions will be processed for exchange.

4. Situations That May Not Qualify for Exchange

Exchange requests may not be accepted in the following situations:

The product has been significantly used;
The product has damage caused by improper use;
Important accessories or components are missing;
The product condition affects resale eligibility;
The exchange request is submitted after the 14-day period.

Luxuryvintagellc will inspect the returned product condition after receiving the item and determine whether it meets the exchange requirements.

5. How to Request an Exchange

Customers who wish to request an exchange can contact the Luxuryvintagellc customer service team through:

Email: info@luxuryvintagellc.com

Phone: +1 (850) 531-1189

When submitting an exchange request, please provide:

Order number;
Product name;
Requested replacement product information;
Contact information.

Providing complete information helps our customer service team review the request efficiently.

6. Exchange Review Process

After receiving an exchange request, Luxuryvintagellc will review the order information.

The review process may include:

Order purchase records;
Product condition;
Exchange request date;
Availability of replacement products.

After review, our customer service team will provide further exchange instructions by email.

7. Product Return and Exchange Address

After an exchange request is approved, customers should return the product according to the instructions provided by our customer service team.

Exchange items should be shipped to:

Address:18920 SW 132 AVE, MIAMI, FL 33177 USA

Customers should contact customer service before shipping any exchange items to ensure that all return information is confirmed and properly arranged.

8. Exchange Shipping Cost Information

For exchange requests that meet the requirements of this policy, Luxuryvintagellc will cover the shipping costs associated with the exchange.

Upon receiving approval for the exchange, the customer should proceed in accordance with the arrangements provided by the customer service team.

9. Product Inspection After Return

After receiving the returned product, Luxuryvintagellc will inspect the item's condition.

The inspection may include:

Whether the product remains unused;
Whether the product has any damage;
Whether accessories are complete;
Whether the product meets resale requirements.

After inspection is completed, the exchange process will proceed.

10. Shipment of Replacement Products

Once the returned product passes inspection and the exchange request is confirmed, Luxuryvintagellc will arrange shipment of the replacement product.

Exchange updates will be provided by email, including:

Exchange confirmation details;
Replacement product shipping information;
Tracking information when available.

11. Replacement Product Selection

Customers may request an exchange for:

The same product model;
Another available product under comparable conditions.

If customers request a different product, availability will be confirmed by our customer service team based on current inventory and order details.

12. Customer Service Support

If you have any questions regarding the exchange process, requirements, or order information, please contact Luxuryvintagellc customer service.

This website is owned by LUXURY VINTAGE LLC

Company Name: LUXURY VINTAGE LLC

Address: 18920 SW 132 AVE, MIAMI, FL 33177 USA

EIN: 88-1414112